It is now becoming very clear that the need for process definition is slowly moving away from defining for software/systems lifecycles and operations, to entire supply chain & business processes. The need is also moving towards ‘design’ instead of ‘define’.
With the advent of technology and the change in the global scenario in terms of better communication and the availability of better opportunities to obtain something when compared to 20 years ago has changed the game of process improvements.
It is no more looking at how a typical SDLC (Software/Systems Development Life Cycle) should be defined, but about covering the end to end scope of the present and future business of a company. Many of the complex tasks of time management, effort, productivity, defect etc have been converted into tool based solutions that aid in better, faster and easier project management. The revolution of ‘tooling’ all SDLC activities has enabled good project managers to be better informed and have reduced their work load to a great extent. This tooling revolution has also triggered the thought on the need of a role of a project manager whose work now can be done via a set of intelligent tools. All it requires now is for a technical person to double up as a project manager and manage the team and thus reducing the overhead of the role of a project manager.
This aspect is also applicable to various roles in Quality or that of Human Resources, where these roles would ultimately be part of the tooling revolution and be part of the day-today activities of the employees of the organization – apart from doing the development tasks.
This emphasises the need of ‘designing’ processes to fit this future mode of operation so as to enable businesses and people in a much better and an efficient manner. The word ‘define’ will soon loose its significance as the word is more about being concise and limited to the entity that needs definition, while ‘design’ is a more creative word. This would; I believe be the new lexicon when it comes to Processes.
Transcending from 'define' to 'design' would also require people with special skills and creative talent. The new “Quality Designers” should understand the human and business behaviour and should be able to apply concepts of Cognitive Psychology, Anthropology, Behavioural Economics, and Interactive Design and also be able to move around with present and futuristic technologies – to be able to transform the existing paradigm to a new and usable personal processes that are designed to fit the business need of the company.