Future of Quality

Image Courtesy - www.pixabay.com

The Future of Quality

Now

• A lot of methods based on business needs

• Too many tools available for every problem statement

• Difficult to choose the best method

• Method changes as per the experts

• All of them treat humans as machines

• Expectation is to become predictable like machines

• Business is no more about people and service – but on profit and competition 

• A lot of oligarchy/timocracy and kleptocracy

• A lot of experts in a lot of areas

• Quality an explicit part of many services

• Quality – the unofficial policeman of the organization

• Quality is ruthless and is always about data

Tomorrow

• Human centric tools and processes

• Emotional Intelligence will prevail

• Quality is part of the system

• Business is about individual needs and service

• Equality is the driving factor

• Competition is to coexist

• Moving from oligarchy to coexisting democracy

• No more Quality Teams