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Problem With Averages

If a 4.5 feet person (who does not know swimming) is to cross a river which at its banks is 2 feet deep, and in the middle 6 feet deep.
If he is to consider the average depth, then it would turn out to be 4 feet deep. So as the person is 4.5 feet, and if he crosses the river just because it has an average depth of 4 feet, he would drown when he reaches the middle of the river. This is the problem with the averages. It usually hides the real scenario and it is usually difficult to determine anything properly by using averages. Thus it becomes very important to use variation and targets instead of averages while doing Quantitative Project Management. One example where I can think of where average is used considerably well and across many organizations is the Customer Satisfaction Survey (CSS). With the known issue of averages, what would be the best way to determine the CSS?

Back in Business

Hi all,
I have relocated from Hyderabad to Bangalore to a New Organization. Would be updating the contents of the site soon.
Thanks for your patience.

Busy with CMMI V1.2 and other initiatives

Hi All,
I have been a bit busy with CMMI Version 1.2 implementation at my current organization.

I am also doing some serious work on some proposals, which is hogging my time.

Would update www.qualitymadesimple.com site as soon as I am done with these important activities.

Regards,
VB

Updates on the Site

Hi all,
Those of you who are visiting, I have updated the following sections in the site:
Under FUQs:
WWWWWH
Placebo Effect
Moment of Truth
Training, Coaching, Mentoring
Vision, Values, Mission
Communication
Code of Ethics
Role?

Under Mini Books:
Introduction to Quality

I shall be updating the rest of them on a continual basis and will post the updates on this blog.
Do post your comments and suggestions here.

Regards,
VB

Welcome to Quality Made Simple

This blog is exclusively for the visitors of my site www.qualitymadesimple.com, where they are welcome to discuss the contents and topics of the site.

I shall on a frequent basis, respond to any queries posted here, as and when I get time from my hectic schedule.

Happy blogging!!!